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We make every effort to process your order the minute it's placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If you need to make changes, please follow the instructions below: 

Important Information Before You Get Started:

  • The following items may not be able to be cancelled once the order has been submitted: 
    • Customized Items - These are items with any personalization, including player names/numbers or personal requests, produced by Fanatics
    • Personalized Manufacturer Direct Items - These are items with any customizations, including player names/numbers or personal requests, produced by a third party vendor
  • Because of the production timeframe for these items, we are unable to make changes once the order is submitted

Cancelling Your Order

To cancel your order or just certain items from it, simply view your order by signing in to My Account or access the Track Order page.

  • As long as your order has not processed through our shipping services, you will have the ability to select Cancel Items or Cancel Order:

  • When cancelling individual items, you will need to select a cancel reason code for each item from the Cancel Item drop down to move forward:

  • Once the reason code is selected, simply click "Cancel Item" and your cancellation will be process. After this the screen will refresh showing the item chosen is cancelled

  • When choosing Cancel Order  you will be presented with the below screen. Simply choose the “Reason for Cancelation" code the confirm your cancellation:

  • Once all items in the order are cancelled, the screen will be refreshed and the updated order status will be presented: